We guarantee

     Dear customer!

   The question of guarantees is the most important issue, not only for the ordering party (the buyer), but also for the supplier. Since you buy on the website under the management of the whole company, you do not have to worry not only about your money transferred, regardless of the amount, but also for the quality of the goods offered on the website. At the same time, here are guarantees from the RADORA company and they are divided in to two types;-The first type of guarantee is a category that includes the first two guarantees, which are published directly in the catalog of each product and refer to unconditional guarantees, that is, when the company without any conditions will return to the buyer all the money that he paid for the order.

    And so, the first option of an unconditional guarantee is if the goods did not come to the buyer at all. Of course, guided by the principle of reasonableness and not wanting to harm the buyer in the event of the destruction of the parcel during the delivery of the goods to the buyer, the goods are recognized as lost and the funds are fully returned to the buyer to any account that the buyer provides in the correspondence in the event of such an event. I hope it is not necessary to describe why the goods may die during delivery, since everyone understands that everything in life happens with the equipment involved in the delivery and with the human factor, when an unscrupulous loader who decides that he is not paid enough appropriates someone else's. But in any case, it is always our problems, not the buyer's.

    Further, the second guarantee of the first unconditional type of guarantee is when the buyer ordered one thing, but another came, that is, not what he ordered. In this case, of course, the company will return all the funds to the buyer to the internal account or current account or card specified in the correspondence in full. Why this can happen is hard to imagine, but perhaps this is due to the mistake of a newly hired employee, who, when sorting the goods, makes this fatal mistake and the goods are registered to the wrong person to whom they belong. We hope this wild case will never happen, but if suddenly, then of course the funds will be fully returned to the buyer, after the buyer sends the goods that do not belong to him safe and sound to the specified address.

    The second type of guarantee is the so-called guarantee on conditions, that is, when the company is ready to return the money spent by the buyer for the goods, but subject to a number of conditions from the buyer. Such circumstances may arise in case of a conflict of interest and are considered by the company as working moments and we always proceed from the fact that the buyer is a bona fide person not interested in causing harm to the company. Let's look at the issues that may arise due to the fact that the purchase is made over the Internet and there is no opportunity to put on a dress and see how it will fit with the body constitution, which means there is a high risk that the dress will not fit. And here the company is not interested in making money on your tears and disappointment in the soul that the money was spent in vain, which means we are ready to refund your money even if the goods came in accordance with your made order! That is to say, for example, if a dress in size M is ordered and the dress surprisingly does not correspond to the technical parameters of the supplier's size chart, then the company guarantees to refund your money, provided that you are sure within 14 days of receiving the goods that you cannot use it and that you contact the company by e-mail or in the chat room on the website, do not cut off the label, do not use it, and pack the dress carefully. After waiting for a return address from us, then send the dress in a bag and carton so that it is not damaged during transportation. As soon as the dress arrives at the specified address and it is established upon opening the package that the tags have not been cut off and the dress has not been in use, you will be refunded the money to your specified card, current account or internal account within 24 hours. Why do we care so much about the observance of these conditions by the buyer in this case? Because there are cases of unscrupulous purchases by buyers in order to rent goods in personal one-time events, and then, under a far-fetched pretext, return it to the supplier and return the money. On the basis of these circumstances, the company sets out the conditions of the guarantee to make a refund to the customer, even if the size ordered by the customer is correct; that is, on receipt of the goods, do not cut off the label until a clear understanding has been formed that the goods fit you, If it do not fit, then contact the company within 14 days of receipt by email or in the chat room on the website, pack the goods carefully and send them at your own expense to the address in Russia specified in the correspondence at the time of the problem. Why should you send at your own expense? Because the company sent you your order in full accordance with your order in terms of model, color, size, which means that all the risks that YOU made a mistake with the size, color or model fall on the buyer and, accordingly, the return of the goods occurs at the expense of the buyer in this form guarantees from the company. These are obvious points and they are taken from the world practice of online shopping, as well as from Russian legislation. Why does the company set a deadline of 14 days from receipt? Because according to the general rule of the "Consumer Rights Protection Law in Russia" the warranty period during which you can return the goods is 14 days, and the company believes that this period is enough to assess whether the dress fits you or not. If you are somewhere on the road far away and another person has received goods for you and you do not have time within 14 days to your already received goods by your confidant, then the company attributes these risks to your circumstances and will consider That you took the product and it already refers to the used. Therefore, no return is possible. If you have a change of address, do not forget to inform the company by email about these circumstances so that you can change the delivery address. These terms and conditions apply only to purchasers retail of unrelated business activities for resale. For bulk purchases for resale, contact the administrator via live chat or e-mail about the need to enter into a separate contract for the delivery of goods.